FAQs

Where can I buy Franklees?

You have reached your destination. www.franklees.co.za

How do discount codes work?

We're thrilled you have a code, and even more thrilled you want to use it. So let's do this. Just type your code into the space provided at checkout and the discount will automatically be applied to your total. Heads up, discount codes are only valid for full price products and only one code can be used at a time.

What size am I?

When it comes to buying underwear, you only get one shot. Because – well – hygiene. Don't worry, read the chart below each product and you'll nail it.

Women's Underwear: Our bottoms – that's Tangas, Bikinis and G-strings – run slightly small. Prefer yours just right, stick to your size. Fancy a bit more room, just size up.

How much does shipping cost?

Shipping within South Africa is charged a fee of R75 to main centres and R100 to outlying areas. For orders over R650 shipping is free. This is a door to door service with one of our courier partners. 

Please note, various import duties and taxes may be incurred on delivery to certain regions. We send our products delivered duties unpaid and we have zero control over these duties that may be incurred.

When will I receive my order?

We process orders from 08h00 - 13h00 on weekdays. So, if you order before 13h00, your package will reach our couriers on the same day. You should then receive your order within three working days. Our couriers take between 1-3 days to deliver but outlying and regional areas might take a little longer.

 

What if I am not at home/office to receive my order?

The courier company used will always attempt to deliver to your door. If no one is home or no one answers, they will then usually try to call. If still no luck, the couriers will attempt delivery again on their next delivery run. To follow your Franklees delivery, use the tracking details in your order fulfillment email. If you notice an error with your delivery address or contact details, just contact us on hello@franklees.co.za and we'll let the fulfillment centre know there's been a mistake. 

 

How do I track my order?

Once your order has been collected, we will send you a tracking number via email or text depending on courier. If you have not yet received your tracking number, check your junk mail. If you can't find it there, drop us an email (hello@franklees.co.za) so that we can check if it has been dispatched. Please remember: If you placed your order during a weekend, or after 13h00 on a working day, it will only be dispatched on the next business day. If you have a tracking number, you can track it using the link to the courier's website also found in that email. If there's a problem with your parcel, it's our problem too. We won't leave you high and dry. The fastest way to find your order is to contact the couriers directly with your tracking details. Failing that, you know where we are (hello@franklees.co.za).

 

Where do you ship to?

From Franklees.co.za we ship anywhere in South Africa. If you are located in another country please go to Franklees.co.uk. Our couriers will need a signature to deliver. That means P.O Boxes are out, sorry. Local orders will also be delivered to your door or whatever address you provided.

 

How do I place an order?

Well, we are super happy you've found something you like.

The next bit is even easier. All you need to do is select your size then hit the ADD TO CART button under your chosen product. Once you've finished shopping, click the shopping bag icon at the top right of the page, then click PROCEED TO CHECKOUT. Boom, you're done.

What are my payment options?

All our payment options are safe and secure through the payment gateway PayFast. You can pay for your Franklees using Visa, Mastercard, Mobicred, EFT and Zapper.

Can I buy a Gift Card?

Yeah you can. Particularly helpful if you're not sure of their size. Use the drop down menu and click GIFT CARDS. Select your value, add to cart and checkout. We'll then email you the voucher.

What is your return policy?

We take hygiene really seriously at Franklees so unfortunately cannot accept any underwear returns. The only exceptions are tops – if they are unworn and have all packaging still intact.

We do not accept any order edits or order cancellations.

To return your Franklees, first send us an email at hello@franklees.co.za. Then include a note with your full name, order number and reason for return in the parcel.

South African customers can send their returns to:

Franklees
41 Ave st Bartholomew
8005 Cape Town

For all orders, return postage is not provided. If your return is accepted, store credit will be issued to cover your replacement pair.

Franklees will not be held responsible for any delivery delays beyond our control, including but not limited to wars, courier issues, postal strikes, incorrect addresses and acts of God.

Supply Chain

We're proud to partner with our Bangladeshi manufacturers. They design, source and make clothing for some of the world's leading brands, while maintaining the highest social and ethical compliance.
Our partner is investing in a circular economy, fostering both sustainable brands and a sustainable fashion community. They also like to give back and provide free education for more than 500 children in Bangladesh and India and provide free English, IT and sewing training for over 200 adults in Bangladesh.
They have also donated 500,000 masks to a children's hospital.
Franklees will always endeavour to select the most ethical and planet-friendly partners to work with.